Could not find any scratches or dents on this Samsung chromebook. Keyboard is crisp. Wifi connected quickly. The only learning curve is that the OS is Chrome and you need a little time to get used to its functionality if you've not used it before. I was able to hook up my local printers thru wifi and used the Chromebook store to access various Chrome extensions and apps. But you really have to rely on the cloud (eg., Google Docs) for productivity as the internal storage is small.