We work really hard to bring you great Deals from the best merchants. When you see a Deal on our site, we want you to feel confident that your purchase will leave you with a smile. That's why we have our Good Deal Guarantee.
Quick & Easy Refunds
local & shop vouchers
For local and shop Voucher Deals—which represent the overwhelming majority of the Deals on our site—that means three things:
You can get a full refund on any unredeemed, unscheduled Voucher within the first seven days of purchase. No questions asked.
After the first seven days, you can exchange an unredeemed, unscheduled Voucher until it expires for the paid value in Deal Bucks.
If you ever have trouble redeeming your Voucher for any reason, let us know. We'll work with you and the merchant to try to make things good.
We know travel is a big decision. That's why we have what we think is the best policy in the industry. We give you up to 30 days to return an unused, non-dated Escape Voucher for a full refund. Once you've made a reservation (including any online booking at time of purchase), you are subject to the merchant's cancellation and refund policy.
We also offer Escapes that require the purchaser to select a specific date or range of dates that he or she would like to stay. For these date-specific Escapes, the purchaser is completing their booking at the time of purchase, and may return the purchase only based on the cancellation policy which is identified at the time of booking.complete details »
Non-Dated Events are subject to the policy stated above for Local Deals. Each Voucher for a Dated Event is always non-refundable, and is only valid on the specific event date you choose at the time of purchase. Dated Events Vouchers are date and time specific (and consumers select the date and time at the time of purchase).complete details »
You can return an unused LivingSocial Product for any reason within 14 days of delivery for a full refund less a $7.99 return shipping fee. Items must be in their original condition with the packaging intact and all accessories included. The following are never returnable: books, beauty products (excluding electronics), customized products, undergarments, perishable items, any items marked "final sale," and items that have been worn.
Can we waive the return shipping fee? Absolutely. If you take your refund in Deal Bucks then return shipping is on us.complete details »
best price promise
Buy a LivingSocial Product that ships to you (not a Voucher Deal) with the "best price promise" badge? See it being sold for less somewhere else? Let us know and we'll reimburse your method of payment for the difference in price plus an extra 5 Promotional Deal Bucks.complete details »
spot the price
When you find a better price on a product you already bought from LivingSocial that is still for sale, you can file a claim by contacting Customer Service at help.livingsocial.com or calling 866-578-2110.
file a claim
You'll have to provide a direct working link to the item on sale showing that it is:
- sold by a "major online retailer"
- an identical product
- in stock
- on sale for a lower price*
*total price includes shipping costs, but does not include tax.
Once approved, we'll reimburse your original method of payment for the price difference. And as a bonus, we'll also credit your account with 5 Promotional Deal Bucks to spend on something great!