FAQs, Refund & Return Policy and Other Terms
How do I buy and redeem LivingSocial Product Deals?
The process for purchasing our LivingSocial Product Deals differs slightly from buying our other Deals. We’ve added a shopping cart to our product experience (so you can add multiple products to one purchase). We’ll also collect your shipping address at the time of purchase. When the sale ends, we’ll send your shipping information to the Merchant, supplier or distributor, as applicable, who will ship the product to you.
What is your return/exchange policy?
If you want to return an unwanted product to us, you must let us know within 14 days from the date when you received the goods. Before returning your item, you must place a return authorization request at help.livingsocial.co.uk. We’ll send you an RMA (return merchandise authorization) to accompany the returned goods. Only items returned with the RMA documentation will be accepted for return.
For properly returned items, following our receipt and confirmation of your return, you have two options for a refund. The first option is that we can issue a refund to the payment method you used to purchase the product, minus a restocking fee of £4.99. The second option is to receive a full refund in Deal Pounds, where we will not deduct a restocking fee. Deal Pounds automatically apply to your next eligible purchase on LivingSocial.
For any returned purchase under £21, you may also opt to return the item using a courier of your choice. In this case the restocking fee will be waived and the full original sales value of goods refunded.
At this time, we’re not able to offer exchanges or replacements for returned LivingSocial Products.
A list of unwanted products that are eligible for a refund can be found at https://www.livingsocial.com/terms as well as a list of unwanted products that cannot be returned to us. It also explains any special conditions you need to be aware of.
What do you mean properly returned?
Before returning your item, you must check the LivingSocial product terms and conditions to determine whether it is eligible for a return, and must place a return authorization request at help.livingsocial.co.uk. We’ll send you an RMA (return merchandise authorization) along with a pre-paid shipping label. Only items returned with the RMA documentation will be accepted for return.
What happens if my item is broken or defective or the wrong item was shipped?
Please carefully inspect all LivingSocial Products received upon delivery. You must return broken or defective items within the 14-day return period. If you receive the wrong product or a broken or defective product, please place a return authorization request at help.livingsocial.com.uk or by calling 020 3356 0899 (available weekdays 8 a.m. to 6 p.m. GMT). We'll send you an RMA (return merchandise authorization) along with a pre-paid shipping label. Only items returned with the RMA documentation will be accepted for return. Following receipt and confirmation of the damaged product, we’ll issue a full refund to the payment method you used to purchase the product. At this time, we’re not able to offer exchanges or replacements for returned products.
If I have questions about an item, who should I contact?
Us! If you have questions about the LivingSocial Product, the Deal terms, the Fine Print, or the status of your order, you can contact our Customer Service team directly at firstname.lastname@example.org or calling 020 3356 0899 (weekdays 8 a.m. to 6 p.m. GMT).
What are my shipping options? Can I track my order?
The shipping details vary per LivingSocial Product offer. You can find shipping terms on the offer page in the Fine Print, or — if you’ve already purchased the Deal — in your order confirmation email. If you need help finding your order, reach out to us directly at email@example.com or calling 020 3356 0899 on weekdays 8 a.m. to 6 p.m. GMT and we’ll be happy to help you track your package.
Why don’t these Deals have an expiration date?
Unlike our other Deals, our LivingSocial Product Deal offers are redeemed immediately upon purchase, so there’s no need to worry about expiration dates.
No Purchase Necessary Campaign Terms
Campaign starts December 10, 2012 and ends December 18, 2012. All referrals must be made during the Campaign.
You are provided a unique URL as your personalized link to distribute. You must notify recipients of your distribution that you are eligible to receive promotional Deal Bucks incentives if a recipient makes a purchase.
If an individual receiving your link makes a purchase of the referred Deal connected to your personalized link during the Campaign period, within 8 days you will receive 5% of the deal price rounded up to the nearest integer in Promotional Deal Bucks in the LivingSocial account associated with this email/log in information.
Purchases by referrer or an individual using the same payment method or billing address as referrer are not eligible for incentive.
Referrers who are marketing channels or otherwise existing Affiliate partners of LivingSocial are not eligible to participate in NPNS campaigns.
Referrers must be active LivingSocial members in good standing to participate in an NPNS campaign. All Deal Bucks expire 90 days after deposit in the LivingSocial account.
LivingSocial reserves the right to withdraw awarded Deal Bucks, and charge the account credit card for previously used but invalidated Deal Bucks, if the referring purchase is cancelled or returned by purchaser or if the referrer otherwise violates the terms of the Campaign.
All NPNS Campaigns are also subject to general NPNS terms.
LivingSocial reserves the right to cancel the promotion at any time, but will honor any previously earned and awarded Deal Bucks in accordance with these Terms.
How do we calculate our savings?
Our saving calculations are based on either: (i) recommended retail price (‘RRP’), (ii) retailer’s price (‘RP’), or (iii) average online market price (‘AOMP’), as indicated.
The RRP is the recommended retail price as confirmed by the relevant manufacturer or brand. We will use this method for products with a reliable RRP.
The retailer’s price (‘RP’) is the price at which the featured product is sold on a specific retailer’s website, where that retailer is our supplier for that product. We will use this method for products where our supplier also retails that item directly to the public in the UK.
The average online market price (‘AOMP’) is the average price at which the product is sold by UK online retailers - excluding 'flash sales' sites, and private sellers (for instance via eBay). The calculation is based on the results for the first 30 organic search listings, and the sponsored search listings featured on the first three pages of search results, returned against a Google UK web search against the full product name (selecting to view only ‘pages from the UK’), carried out no longer than two weeks before we publish the deal. We will use this method when no RRP is given, and where our supplier does not also retail that item directly to the public in the UK.
If we are not referencing a saving, the foregoing does not apply.