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FAQs, Refund & Return Policy and Other Terms
How do I buy and redeem LivingSocial Shop Deals?
The process for purchasing our LivingSocial Shop Deals differs slightly from buying our other Deals. We’ve added a shopping cart to our product experience (so you can add multiple products to one purchase). We’ll also collect your shipping address at the time of purchase. When the sale ends, we’ll send your shipping information to the Merchant, supplier or distributor, as applicable, who’ll ship the product to you. Unlike our other Deal offers, you will not receive a Voucher, as your purchase is redeemed in real-time. Instead, we’ll send you a confirmation email with the details from your purchase.
What is your return/exchange policy?
Unless identified as FINAL SALE in the Fine Print, you may return unused LivingSocial Product within 14 days from the date of delivery, provided the items are in their original condition with the packaging intact and all accessories included. For properly returned items, following our receipt and confirmation of your return, we’ll issue a refund to the payment method you used to purchase the product, minus fees paid for original shipping and a returns-processing fee of $7.99 per item.
Before returning your item, you must place a return authorization request at help.livingsocial.com. We’ll send you an RMA (return merchandise authorization) along with a pre-paid shipping label. Only items returned with the RMA documentation will be accepted for return.
At this time, we are not able to offer exchanges or replacements for returned products.
What do you mean properly returned?
Before returning your item, you must check the Fine Print to determine whether it is eligible for a return, and must place a return authorization request at help.livingsocial.com. We’ll send you an RMA (return merchandise authorization) along with a pre-paid shipping label. Only items returned with the RMA documentation will be accepted for return.
If the product you received is broken or is a defective product, see “What happens if my item is broken or defective or the wrong item was shipped?”
What happens if my item is broken or defective or the wrong item was shipped?
Please carefully inspect all products received upon delivery. You must return broken or defective items within the 14-day return period. If you receive the wrong product, or a broken or defective product, please place a return authorization request at help.livingsocial.com. We'll send you an RMA (return merchandise authorization) along with a pre-paid shipping label. Only items returned with the RMA documentation will be accepted for return. Following receipt and confirmation of the damaged product, we’ll issue a full refund to the payment method you used to purchase the product. At this time, we are not able to offer exchanges or replacements for returned products.
If I have questions about an item, who should I contact?
Us! If you have questions about the product, the Deal terms, the Fine Print, or the status of your order, you can contact our Consumer Services team directly.
What are my shipping options? Can I track my order?
The shipping details vary per product offer. You can find shipping terms on the offer page in the Fine Print, or — if you’ve already purchased the Deal — in your order confirmation email. If you need help finding your order, reach out to us directly by visiting our help site, and we’ll be happy to help you track your package.
Currently, we only ship to the 50 U.S. States and the District of Columbia.
How can I change my shipping address?
You may change your shipping address up to 24 hours after placing your order. To request a change in address, please reach out to us directly by visiting our help site
Why don’t these Deals have an expiration date?
Unlike our other Deals, our LivingSocial Shop product offers are redeemed immediately upon purchase, so there’s no need to worry about expiration dates.
How are taxes calculated?
Sales tax on products sold is calculated for all residents of the United States.
How does LivingSocial determine the product’s List Price?
LivingSocial determines the product “List Price” displayed for Products based on factors that include the full retail price listed on the product itself, suggested by the manufacturer or supplier or the merchant, or estimated after a survey of prevailing list prices at comparable online retailers. For Products that may be bundled as a set with other Products, the List Price may represent the aggregate of all List Prices for included Products. The product List Price is not a survey of all retail prices, and does not necessarily represent current prices of other online sellers or the prevailing retail price.
Are products covered by a warranty?
LivingSocial does not make any warranty or guarantee for any products. The product may be covered by a manufacturer's warranty. For more information about any warranty or guarantee associated with a particular product, please contact the product's manufacturer directly.
How do I partner with LivingSocial Shop?
If you’re a vendor with fun products you’d like us to sell, please fill out our Get Featured application, and we’ll be in touch soon.