LivingSocial’s Onosys Service
LivingSocial Shop provides consumers with opportunities to purchase great products, which are available for a finite period and usually for a discounted price (each a “LivingSocial Product”). LivingSocial Products do not use Vouchers.
All promotions are limited in terms of time and stock and all orders are subject to availability. LivingSocial Products are not available for resale.
These terms and conditions (together with the Fine Print on each LivingSocial Product page) tell you the terms and conditions on which we supply any of the LivingSocial Products listed on our Site to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any LivingSocial Products from our Site. You should understand that, by ordering any of our LivingSocial Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
1. How It Works
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a LivingSocial Product. All orders are subject to acceptance by us and availability of the LivingSocial Product, and we will confirm such acceptance to you by sending you an e-mail that confirms that the LivingSocial Product has been shipped (Shipping Confirmation). LivingSocial is not obligated to supply any items until we confirm with you by this Shipping Confirmation. In the event that the LivingSocial Product you have ordered is out of stock, we will try to inform you as soon as we are made aware by our supplier.
2. Product Descriptions
LivingSocial attempts to be as accurate as possible. However, LivingSocial does not warrant that product descriptions or any other content of this site is accurate, complete, reliable, current, or error-free. If a LivingSocial Product is not as described, your sole remedy is to return it in unused condition.
3. Refund Policy
Some Shop Deals are for Vouchers, and our regular Local Deal refund policy will apply to those Voucher sales. Other Shop Deals are for “LivingSocial Products” you order at the time of purchase. For those LivingSocial Product Deals, unless indicated in the Fine Print as “Final Sale” or otherwise ineligible for returns, you may return a LivingSocial Product for any reason within 14 days following delivery. Generally Returns will be eligible for a refund of the price you paid for the LivingSocial Product minus a return shipping fee of $7.99 per each item unless otherwise indicated in the Fine Print. We also offer you the option to receive your refund in Deal Bucks and the return shipping fee will not be applied in such case. Refunds for the wrong items, or defective or damaged items will be made in full for all amounts you paid, without deduction for return shipping. In the event of a “Final Sale” promotion, you may apply for a refund only if the LivingSocial Product you received is different from what you ordered or is damaged or defective. For any return, you must place a return request at help.livingsocial.com or via telephone at 1-202-400-2100. A member of the LivingSocial Customer Experience team will send you a return merchandise authorization (RMA) via email, which must be included in your return package with the LivingSocial Product. Only items returned with an RMA will be accepted for return. You must return the LivingSocial Product to us within 14 days following delivery of the LivingSocial Product. It is your responsibility to take reasonable care of the LivingSocial Product while it is in your possession. Except in the case of LivingSocial Product delivered to you as damaged or defective, LivingSocial reserves the right not to refund you for any LivingSocial Product returned by you that is incomplete, damaged or in an otherwise unsellable condition. It’s our goal to process any refund amount due to you as soon as possible and no later than 3 business days from the day when the return is received by our returns receipt facility. If the reason for return is because the LivingSocial Product is damaged or defective, we reserve the right to examine the returned LivingSocial Product and if we agree that the LivingSocial Product was delivered damaged or defective we will notify you of your refund via e-mail. LivingSocial will usually refund any money received from you in the same method originally used by you to pay for your purchase.
4. Delivery and Shipping
We try to ship all LivingSocial Products by the delivery date set out in the Shipping Confirmation or, if no delivery date is specified, then within 30 days of the date of the Shipping Confirmation, unless there are exceptional circumstances. You agree and acknowledge that your shipping information provided may be shared with third parties, including our Merchants, suppliers or fulfillment vendors, to facilitate shipping. If the shipping information in your Shipping Confirmation is incorrect, you may change your shipping address only if you request the change within four hours from the time of your order by contacting our Consumer Advocates directly by emailing firstname.lastname@example.org or calling 1-202-400-2100.
5. Failed Delivery
Due to its supply process, LivingSocial is normally unable to provide replacements for incorrect or defective LivingSocial Products or undertake repairs for failed delivery. Subject to a full investigation by us with our supplier and with our distributor, LivingSocial will provide a full refund for a defective, incorrect or missing LivingSocial Product.
6. Risk And Title
All items purchased from LivingSocial are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. LivingSocial does not take title to returned items until the item arrives at our designated return receipt facility. At our discretion, a refund may be issued without requiring a return. In this situation, LivingSocial does not take title to the refunded item.
7. Price And Payment
The price of the LivingSocial Products and our delivery charges will be as quoted on our Site from time to time, except in cases of obvious error. LivingSocial strives to provide accurate pricing information regarding the products and services available on the Site. We cannot, however, insure against pricing errors. LivingSocial reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, LivingSocial will notify you by email. In addition, LivingSocial reserves the right, at its sole discretion, to correct any error in the stated full retail price. LivingSocial Product prices and delivery or returns fee charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Shipping Confirmation.
8. LivingSocial Products Available For Sale
The Site can be accessed from countries around the world. You understand that some or all LivingSocial Products provided on the Site may not be available for purchase to persons residing in certain jurisdictions or geographic areas. LivingSocial reserves the right, in its sole discretion, to exclude or otherwise limit the provision of a LivingSocial Product to a person residing in any jurisdiction or geographical area. LivingSocial does not represent or warrant that any LivingSocial Product promoted on the Site will be available for purchase by any particular person.
Last updated: November 21, 2013