LivingSocial Products Terms and Conditions

livingsocial products terms and conditions

LivingSocial Shop provides consumers with opportunities to purchase great products, which are available for a finite period and usually for a discounted price (each a “LivingSocial Product”). LivingSocial Products do not use Vouchers.

All promotions are limited in terms of time and stock and all orders are subject to availability. LivingSocial Products are not available for resale.

These terms and conditions (together with the Fine Print on each LivingSocial Product page) tell you the terms and conditions on which we supply any of the LivingSocial Products listed on our Site to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any LivingSocial Products from our Site. You should understand that, by ordering any of our LivingSocial Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. How It Works

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a LivingSocial Product. All orders are subject to acceptance by us and availability of the LivingSocial Product, and we will confirm such acceptance to you by sending you an e-mail that confirms that the LivingSocial Product has been shipped (Shipping Confirmation). LivingSocial is not obligated to supply any items until we confirm with you by this Shipping Confirmation.
In the event that the LivingSocial Product you have ordered is out of stock, we will try to inform you as soon as we are made aware by our supplier.

2. Product Descriptions

LivingSocial attempts to be as accurate as possible. However, LivingSocial does not warrant that product descriptions or any other content of this site is accurate, complete, reliable, current, or error-free. If a LivingSocial Product is not as described, your sole remedy is to return it in unused condition.

3. Refund Policy

  1. Unless indicated in the Fine Print as Final Sale or otherwise ineligible for returns, You may return a LivingSocial Product within 14 days following delivery. In the event of a “Final Sale” promotion, you are able to apply for a refund only if the LivingSocial Product you received is different from what you ordered or is damaged or defective. For any return, you must place a return authorization request at help.livingsocial.com. A Consumer Advocate will send you a return merchandise authorization (RMA), which must be included in your return package with the LivingSocial Product. Only items returned with an RMA will be accepted for return. You must return the LivingSocial Product to us as soon as reasonably practicable and within 14 days following delivery of the LivingSocial Product. You have a legal obligation to take reasonable care of the LivingSocial Product while it is in your possession. The LivingSocial Product must be returned unused and unopened. Except in the case of damaged or defective LivingSocial Product, LivingSocial reserves the right not to refund you for any LivingSocial Product returned by you that is incomplete, damaged or in an otherwise unsellable condition. For more information about Returns, click here.
  2. If you return a LivingSocial Product to us:
    • For any reason during the 14-day return period, we will try to process the refund due to you as soon as possible and no later than 30 days from the day when the return is received by our returns receipt facility, in which case, we will refund the price of the LivingSocial Product in full minus the shipping fee indicated in the Fine Print plus a returns-processing fee of $7.99 per item.
    • Because the LivingSocial Product is damaged or defective, we will examine the returned LivingSocial Product and if we agree that the LivingSocial Product is damaged or defective we will issue a refund, in which case, we will notify you of your refund via e-mail within a reasonable period of time. We will try to process the refund due to you as soon as possible and no later than 30 days from the day we confirmed to you via e-mail that you were entitled to a refund. We will refund you all amounts paid by you for the defective LivingSocial Product, including shipping.

LivingSocial will usually refund any money received from you in the same method originally used by you to pay for your purchase.

4. Delivery and Shipping

We try to ship all LivingSocial Products by the delivery date set out in the Shipping Confirmation or, if no delivery date is specified, then within 30 days of the date of the Shipping Confirmation, unless there are exceptional circumstances. You agree and acknowledge that your shipping information provided may be shared with third parties, including our Merchants, suppliers or fulfillment vendors, to facilitate shipping. If the shipping information in your Shipping Confirmation is incorrect, you may change your shipping address only if you request the change within twenty four hours from the time of your order by contacting our Consumer Advocates directly by emailing shop@livingsocial.com or calling 1-866-578-2110.

5. Failed Delivery

Due to its supply process, LivingSocial is normally unable to provide replacements for incorrect or defective LivingSocial Products or undertake repairs for failed delivery. Subject to a full investigation by us with our supplier and with our distributor, LivingSocial will provide a full refund for a defective, incorrect or missing LivingSocial Product.

6. Risk And Title


All items purchased from LivingSocial are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. LivingSocial does not take title to returned items until the item arrives at our designated return receipt facility. At our discretion, a refund may be issued without requiring a return. In this situation, LivingSocial does not take title to the refunded item.

7. Price And Payment


The price of the LivingSocial Products and our delivery charges will be as quoted on our Site from time to time, except in cases of obvious error. LivingSocial strives to provide accurate pricing information regarding the products and services available on the Site. We cannot, however, insure against pricing errors. LivingSocial reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, LivingSocial will notify you by email. In addition, LivingSocial reserves the right, at its sole discretion, to correct any error in the stated full retail price.
LivingSocial Product prices and delivery or returns fee charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Shipping Confirmation.

8. LivingSocial Products Available For Sale


The Site can be accessed from countries around the world. You understand that some or all LivingSocial Products provided on the Site may not be available for purchase to persons residing in certain jurisdictions or geographic areas. LivingSocial reserves the right, in its sole discretion, to exclude or otherwise limit the provision of a LivingSocial Product to a person residing in any jurisdiction or geographical area. LivingSocial does not represent or warrant that any LivingSocial Product promoted on the Site will be available for purchase by any particular person.

All capitalized terms not defined herein shall have the same meaning as in the LivingSocial Conditions of Use. The LivingSocial Conditions of Use are incorporated herein by reference.

Last updated: November 21, 2013