Duplicate or Unrecognized Charges

When you place an order, we sometimes run an authorization request to verify your card, as well as the actual payment.

You may notice two pending line items on your statement, but the authorization amount will disappear within 2–3 business days once your transaction is completed. If it doesn't disappear, contact your bank for details.

If it looks like you were charged twice for the same Voucher, check out Canceling an Order.

If you don't recognize the charges on your bank statement at all, continue below to contact our customer support team. Please be ready with the name on the card that was used, as well as purchase dates and amounts charged.

Still need help?

Email Us