I have several observations about my treatments (Lower legs, underarms, knees): 1. I was put on the wrong machine for the first several visits because the person I happened to get at the first appointment wasn't trained on the right one. (I've now been treated with three machines; the last one, which I've seen only once, has produced instantly better results. It would have been nice if it had been right the first several visits!). 1.5 I am starting to see results now after several treatments, but I still need to shave if I'm going to wear something short/sleeveless. 2. One appointment was canceled at a late date because the spa was closed for renovations. They had nothing open for weeks afterward, so I ended up missing the treatment window completely on top of having been placed on the wrong machine. As other reviewers here and elsewhere have noted, it is very hard to get in touch with someone; it's a lot of phone tag. 3. Perhaps of greatest concern: it seems to be a revolving door of technicians. They all seem individually nice and accommodating, but there is no standard or "unified front." to care. There was a discussion between two technicians the last time I was there (on the new machine) about which level should be used on my skin type (white, tans easily, with dark body hair); 8 or 12. She ended up going with 8, but I'm left to wonder if she was too conservative (I felt very little if any heat), if I would have been really burnt with the higher setting, or if somewhere in the middle would have been best. There seem to be few guidelines and it's every technician for herself. I am sure everyone's experience and treatment plan would be vastly different with each technician, which may be a source of concern and of the varying results other reviewers have noted. On the plus side, I've rarely had to wait more than 5 minutes to be seen. It has been completely painless for me; the only heat has been a pleasant, warm-hand feeling (though that may be because my treatment was wrong for the first several sessions). The technicians are also nice, the overall experience has been positive each time. As noted, I am starting to see results, so I will reserve final judgement until my treatment plan is completed, though I am not confident that with the wrong machine, the various techniques / polar opposite opinions of the caregivers, and the difficulty of scheduling an appointment (especially when the venue cancels the appointment) make it worthy of a recommendation.