Delivery of services was not what I suspect anyone deserves. My girlfriend had to wait upon arrival due to the owner being on the phone. The owner immediately started the session off with a poor sales pitch, "Your boyfriend bought 3 sessions. You really need 6 to see real results." Then Sarah Sasse went on to perform a hair removal treatment with no explanation of equipment nor discussion of skin sensitivities. Sarah simply used the biggest machine on the highest setting per Sarahs comment AFTER my girlfriend made it clear she was not having a good experience. This was made clear by my girlfriend gripping the table and then flinching with her hands frantically waving for the removal of the machine. Sarah's response was, "Hold on. It only takes a minute." Clearly no one was going to endure an entire minute when only a few seconds was enough. Sarah went on to attempt yet another round with the highest setting with the biggest equipment after my girlfriend clearly stated, "Sorry my eyes are watering". Despite my girlfriends communication Sarah persevered. My girlfriend was even made to feel uncomfortable and press forward with Sarah's very unnecessary comments such as, "Are you breathing? Make sure you are breathing. Oh and be sure to close your eyes." At what point was there any explanation? Initially Sarah merely glanced over paperwork and jumped into the session. Discussed rather quickly the next purchase as the focus and no regard for what was the focus for treatment. She did not even attempt to discuss what was the chief compliant. Is this standard practice within this facility? We will be filling a complaint and seeking our money back. No one should have such an experience. Espiecally from the very owner of the establishment.