excellent customer service. very kind, and a great cookie!!

Even though they did not have my order ready when promised, the rep did her best to fix the problem immediately.

The cookie itself was great. thank you! The customer service left me with mixed emotions. I talked with Kayleigh one night. She sounded grumpy when she answered the phone, and then she discouraged me from placing my order. She said they lose a lot of orders so I should just come by the day of. ?!?! I called back and left a message for the manager but never got a call back. I called a third time to place an order, and this time I talked to Sophie. She was WONDERFUL! Polite, friendly, helpful. Cannot say enough good things about her. I had to call back and change the pick-up date, and the person who helped me that day was very accommodating too. When I actually went to pick up the cake, the two girls were carrying on a conversation and didn't acknowledge that I had approached the counter. I said "excuse me" three times before they stopped their conversation and realized that I was there. Definitely think there were a lot of opportunities for improvement.

Fast and friendly service. Thank you.

The associate was very friendly and willing to fulfill my order with no hesitation and at last minute notice.

Best cookie cakes and cookies.

Great deal for a great birthday treat

They should be able to access pictures of cookies from their website so a customer can request a particular item number from website - cookie turned out good though

Brenda amazing job and to all the other employees at great American cookie

Great cookie, fabulously decorated! Unique and appreciated Christmas present under the tree. Citadel mall had a much better cookie and decoration than the Tanger store.