Select Dates & Room
LivingSocial Travel FAQ

Grand Oasis Palm - Cancun, Mexico

All-Inclusive Resort in Cancún

What You Get

View local health guidelines for travel here

COVID-19 Testing: As part of their health and safety measures, Grand Oasis Palm offers COVID-19 Antigen and PCR tests for preferential pricing. Antigen tests are available at a cost of $275 MXN (approx. $14USD). PCR tests are available at a cost of $1,500 MXN (approx. $75USD) per test. For guest comfort, the tests are available at the resort. Guests may schedule the appointment upon check-in. Guests testing positive for COVID-19 will receive free room accommodations, meals, and non-alcoholic beverages for themselves and one companion while they quarantine for 5 nights. For more information, please click here.
  • All-inclusive stay for two in a Grand Standard room or Grand Ocean-View room
  • Up to two kids 12 or younger stay and eat free

Included in all-inclusive:

  • All meals: breakfast, lunch, dinner, snacks
  • All alcoholic and non-alcoholic beverages (select premium brands available with surcharge)
  • Supervised Kids Club for ages 3–12 years old
  • Daily activities program
  • House shows and entertainment
  • Concierge service
  • Kayaks on-site
  • Gym and multi-purpose court during the day
  • All hotel taxes and gratuities

Resort at a Glance: Grand Oasis Palm

The Grand Oasis Palm caters to family members of all ages with all-inclusive activities, offering both family-friendly and adult-only options. For younger guests, the fun centers on the Kiddo Zone, with a supervised kids’ club and splash zones. While little ones zip down water slides and play video games, adults can unwind with natural spa facials or sip drinks at any of the resort’s 12 bars. The new Family Fun Zone includes Pirata’s Bay Beach & Pool Park and arcade.

  • Grand Standard rooms overlook the sea, lagoon or the resort’s gardens while Grand Ocean View rooms overlook the Caribbean Sea.
  • 13 restaurants from pizza to award-winning Mexican-Japanese fusion
  • Kiddo Zone includes the Yucatan Jurassic River (winding pool with slides in a pre-historic dinosaur theme) and the supervised Kids Club (shallow pool with slides and mushroom fountain, kids restaurant, video games, arts & crafts, movies, daily indoor and outdoor activities).
  • Beachfront paradise: Palm trees and hammocks line the white sand steps from the Caribbean Sea.
  • Splashy fun in the four sunlit outdoor pools
  • Enjoy the Pirate Ship Adventure, a 2-hour ocean cruise for the entire family with two tours per week.
  • On land and sea: Guests can enjoy yoga, play volleyball or basketball on a multi-purpose court, or kayak along the waves.

Cancún: Cool White Sands and Mayan Relics

Located on a barrier island shaped like the number seven, Cancún’s Hotel Zone juts into the Caribbean Sea at the northeast tip of Mexico’s Yucatán Peninsula. With the sea on one side and freshwater lagoons on the other, it’s a popular spot for sailing and snorkeling. Although the beaches and barrier reefs are a major draw, the geography is equally enticing further inland, where you can dive into an underground river or take a speedboat through a mangrove jungle.

The stone columns of El Rey Ruins, an ancient Mayan site dating back to the second and third centuries BCE, lie within the city’s Hotel Zone. Believed to be a royal burial ground, the archaeological site is also home to wild iguanas that lounge in the sun.

Frequently Asked Questions

1. What is the best way to travel to the hotel from the airport? Cancun International Airport (CUN) is approximately 15 miles away from the resort. Transportation is not included, but guests can take a taxi or contact the resort for shuttle service options or private transfers.

2. Is there an additional occupancy fee, or do I have to make another purchase? The deal covers an all-inclusive stay for two. Please contact the property for pricing and details when adding additional guests 13 years or older; up to two kids 12 years or younger stay free.

3. Will I be approached to attend a timeshare sales presentation? Customers are never obligated to attend a sales presentation. If you are approached and decline a presentation, you will not lose the value of your voucher or have to pay additional fees.

4. Which activities and amenities are included in the resort credits? Resort credit is not included with the deal; this is an all-inclusive resort.

5. Are dinner reservations required for restaurants? Is there a dress code? Reservations are required at select restaurants. For information regarding your dining options, please click here.

Other Details

Room Details

Grand Standard Room and Grand Ocean-View Room

  • One king bed or two double beds
  • Standard occupancy: 2
  • Maximum occupancy: 5 total (3 adults max, 3 children max)
  • Adding occupants above standard: please contact property for pricing and details for guests 13 or older; up to two kids 12 or younger stay free when sharing a room with two paying adults

Hotel Policies

  • Check in: 3 p.m.
  • Check out: 12 p.m.
  • Parking: free
  • Smoking policy: smoking only in designated areas on property; no smoking in rooms.
  • Pet policy: pets are not allowed inside the property.
  • Accessibility: handicap-accessible rooms are not available.
  • Room upgrades: upgrades may be available during booking or at check-in for an additional cost.


  • Four swimming pools (infinity, freeform, Pirata’s Bay, kids club)
  • 13 restaurants
  • 12 bars
  • Kids’ club (ages 3–12)
  • Daily activities
  • Yoga, Zumba, aerobics, and water fitness
  • Kayaks
  • Live entertainment
  • Spa (fees apply)
  • Multi-purpose court (tennis, basketball, soccer)
  • Fitness center
  • Complimentary parking

Fine Print

  • 4-day cancellation notice required prior to check-in or reservation is non-refundable; reservations made within cancellation window are non-refundable
  • No-shows will be charged total LivingSocial rate
  • Traveler name must match ID at time of check-in
  • No refunds will be processed by LivingSocial after check-in
  • Must be 18+ to check in
  • Credit card required at check-in
  • Must present valid US or Canadian ID at check-in
  • All prices and charges listed in US Dollars
  • Purchases are in US Dollars
  • Foreign exchange fee may apply
  • Guests 18-25 years old traveling without a parent / legal guardian must pay a $30 USD cash non-refundable policy fee per person per stay at check-in
  • $2 USD nightly environmental sanitation tax per room paid at check-in
  • Airfare not included
  • Rates may vary by date and are subject to availability
  • Dates cannot be changed once booked; valid only for night(s) purchased.

About Grand Oasis Palm

Getting There

  • Nearest airport: Cancun International (CUN; 14 mi/23 km)

Groupon Customer Reviews

100% Verified Reviews
All Groupon reviews are from people who have redeemed deals with this merchant. Review requests are sent by email to customers who purchased the deal.
9 ratings5 reviews
Rating of 5 out of 5 stars
July 14, 2022
The view from the balcony
2 ratings2 reviews
Rating of 5 out of 5 stars
July 11, 2022
It was a great location with various eating options. Staff was friendly and helpful.
1 ratings1 reviews
Rating of 5 out of 5 stars
June 10, 2022
Very nice service Elias the maintenance guy was awesome he was always helping out and wasn’t even his duty , food was ok ,
3 ratings2 reviews
Rating of 1 out of 5 stars
June 2, 2022
Hotel stole my credit card and $600 from my bank
11 ratings7 reviews
Rating of 4 out of 5 stars
May 26, 2022
Loved the resort! It was a great mix of kids/families, as well as adult only areas. I rated 4 stars for a couple reasons- the biggest one is that the hot and cold water was so inconsistent in the hotel room. One day I had to take a freezing shower because I couldn’t get any hot/warm water at all. The second reason is the food. It is decent, definitely wouldn’t rate it 5 stars. Overall, a great experience and would return
See all reviews

Recent Reviews from TripAdvisor

TripAdvisor Reviews
7,092 Reviews

Search Travel