Scheduling times was not an easy thing to do. Did not hear from the company for a solid few weeks and then the times they were sending were not convenient. After a lot of back and forth a time was finally offered that worked. The instructor that came did not know where to start with our beginner although we had work books sent by the company. Seemed pretty straight forward to but he seemed inept

I'll rate 0 if allowed. We participate their group lessons first. Even though it's not a pleasant experience for the parents: teacher was almost 1 hr late to the first class; class ends early and left kids unattended; changed teacher with no advance notice, etc, my kid loves the class. We wanted to try the individual lesson after the group one, so purchased the 4 30mins groupon. We got some books in mailbox one day before the 1st class. The teacher torn apart the package, took a look at the materials and ditched them. The first 2 sessions was fun without touching the material and my daughter was excited. After I got invoice for the material and argued that they are not needed for the class, the teacher started to follow the material in the 3rd session, which ended up "very boring". The exercises were too simple and nothing close to what practiced in the first two sessions. Because we refuse to pay the material, the 4th session is cancelled. We thought we break even with LNM that we did not pay the $20 material fees but got 1 lesson forfeited and 1 session wasted on useless material. But till now LNM still keep invoicing me and some times calling me, only for the $20 material fees, but never mentioning my loss. They might find some good teachers, but their management need to care more on customer needs, not just money.