Poor workmanship. Very disappointing!

Told me on phone about extra charge for deep Cleaning. Took off Groupon pad .. Did a thorough job and moved smaller things around.

Very on time nice men. Did a very good job deep cleaning carpets. The Groupon included steam cleaning. They suggested deep cleaning which I took. It was more money but they deducted steam cleaning price. I was happy with their job. Dried in one day.

Rene pulled a bait and switch when he arrived – nearly an hour after the close of the window he had given me for his arrival time. And that was AFTER I had to call him to find out where he was. He didn’t even have the professional courtesy to call and let me know he was running an hour behind (window was 11am – 1pm, he showed up at 2pm, after I called to find out where he was). We purchased the $89 Groupon package for 5 rooms. We don’t even have 5 whole rooms in our apartment, I just wanted to be sure the job was done right. What was supposed to be an $89 cleaning turned into $229, because he insisted we need the deep cleaning and that the steam cleaning we had paid for would not cut it. When I tried to clarify the charges and where he was coming up with that dollar amount he started giving me an attitude. Directly insulting me, in fact. I kept my cool with him the whole time, but he was very rude and arrogant to me. He also informed me that stairs weren’t included. After some back and forth negotiating, he agreed to the stairs. Interestingly enough, Rene’s whole tone changed when I called my husband to confirm he was OK with this additional expense. Funny how that works. He and his co-worker did an OK job, not great by any means for the price we spent. He did offer a half-hearted apology when he was leaving, I assume because he knew I was going to give a bad review. He then went next door and quoted my neighbor $200 for a basic steam cleaning of his apartment, but then “knocked it down” to $150 (the original value of the standard steam cleaning, which I purchased for $89 on Groupon). This guy has unethical business practices, never again.

Great service. On time - thorough and complete!