After reading some of the other reviews I see it's a pattern for this salon, I paid for Japanese straightening and half way through she changed to Keratin. I did NOT order Keratin because it BURNS MY SKIN AND LEAVES SCABS. I've had the Keratin treatments 3 times including when she switched halfway through my Japanese straightening to Keratin. 2 out of 3 times, the Keratin burned my skin and hardened the surface of my scalp and SLOWLY scabbed off.
I DID NOT ORDER THE KERATIN I ORDERED THE JAPANESE STRAIGHTENING AND HALF WAY THROUGH SHE PUT A PRODUCT ON ME THAT BURNS AND DAMAGES MY SCALP MY.
The universe was trying to tell me not to go there because for 2 or 3 months I called their number to make an appointment and eventually it couldn't take any more messages because no one was answering the phone or checking their messages.
The first time she did the Japanese straightening my hair was beautiful but like another review said, the stylist/owner of the salon Hope multitasked me and made me get out of my seat, then she wipes the chair clean like I had a disease but when the woman she made me get out of my seat for left, she didn't even bother to sanitize the chair, I felt completely disrespected.
At the same time there was an older woman there who might have been her mother and she was barking orders at her and ignoring her while she was trying to get me help because I was trying to tell her that the Keratin was BURNING MY SKIN.
I can't expect because she did a beautiful job on my hair ONCE that she is capable of doing it again after the last visit where she completely STOPPED THE JAPANESE STRAIGHTENING AND SWITCHED TO USING KERATIN.
It's hard not to feel unhappy about the results when she LITERALLY injured me .
Don't do it. She wanted me to get my Groupon refunded and pay her the money I spent with them and give her the same amount essentially tying up the same amount of money twice.
Please don't waste your time, she treats her customers disrespectfully and bounces you around like you are a nuisance to her and she is just rushing to get you out of her way.
Hope is amazing! She is so gentle and experienced. I got the Japanese Straight Perm and am absolutely in love with my hair. Will definitely be going back and highly recommend anyone to Total Concept Salon!
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About This Deal
Valid with any stylist
Stylists apply a keratin formula to hair and then seal it with a very hot flat-iron. The heat from the iron, along with other chemicals in the keratin formula, activate a smoothing effect.
Promotional value expires 120 days after purchase. Amount paid never expires.Appointment required. Merchant's standard cancellation policy applies (any fees not to exceed voucher price). Limit 4 per person. Limit 1 per visit. Valid only for option purchased. All goods or services must be used by the same person. May be repurchased every 365 days.Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.Learn about Strike-Through Pricing and Savings
About Total Concept Salon
The skilled and experienced stylists at Total Concept Salon offers a full range of quality beauty services at reasonable prices under new management with several new stylists. The salon provides hair treatments, color services, styling, waxing treatments, and many more. With a friendly and family-like atmosphere, customers can feel comfortable during the services.
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