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Eco Clean Carpet and Tile Care

On Location, Reno, NV 89503 Directions
+19169053261

Offers (5)

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Report | a year ago
I appreciated the the phone call from the technician letting me know he would be arriving in 20 minutes. My carpets look great! I will diffently use them again in the future!
Report | a year ago
Great company, great technician, very pleased with the service start to finish!!
Report | a year ago
Great job. This is the only evidence of us having a dog, because you can't tell by looking at the carpet!
Report | a year ago
Robert did a great job! Great value for the $.
Report | a year ago
They did a great job but I did have to pay an extra $69 to get the dirty traffic areas clean. They did get all the spots out so it was worth it.
Report | a year ago
The technician, Robert, was good cleaning our carpets - no problems. Our challenge was with scheduling. We scheduled for 11-1. A few days after scheduling our appointment, the scheduler called requesting to move our appointment window to 1-3pm. We agreed to their request. The night before, we spent about 2 hours making sure the house was ready for the carpets to be cleaned. On the day of our appointment we get an email at 1:08 giving us preparation instructions (e.g., vacuum before they get there). We dropped everything and vacuumed the carpet. Then we noticed that they moved our appointment to 3pm!?! I called the scheduler and I was informed that the technician was running late, but he would be there by 3. Shortly after 3, the scheduler called stating that the technician was running really late and it would be about 1.5 hours more. The scheduler offered to reschedule our appointment, but we'd spent a lot of time preparing for the technician's arrival, and we did not want to spend 2+ more hours preparing on a different day. The technician actually arrived a couple of minutes before 5pm. We spent an additional $197 for our area rug and deep cleaning. Again, Robert, the technician did a good job. Their botched scheduling resulted in us being quite late for our 7 pm meeting. Remember, we wanted our appointment at 11 and we were late for a meeting at 7pm. While they were quite apologetic, they over-scheduled their technician, who was rather exhausted at the end of our job. My advice for future customers would be to schedule the earliest timeslot you can and expect delays. Your carpets will be clean, but spare yourself some frustration by being ready for reschedules.
Report | a year ago
Awesome online service!
Report | a year ago
Jake and his partner were very good at what they do. They were very professional and nice.
Report | a year ago
I use Eco clean often. I always have wonderful technicians who are helpful, nice, friendly and do a awesome job.
Report | a year ago
Tech was on time, polite, did a great job and gave me very specific instructions on how to care for my carpet and furniture during and after the drying process.

About this Business

Eco Clean Carpet and Tile Care knows that high frequency is the key to keeping floors and homes clean. Their crews use non-polluting products made from renewable resources during cleaning services for both residential and commercial clients. They clean carpet and upholstery, and they specialize in removing pet urine and odor. Their packages are designed to make it possible for customers to have their carpets cleaned multiple times a year and they offer deep cleaning and pet packages for carpets with deeper issues. All of these services, which also include tile and grout cleaning, are backed by the team's IICRC certification, meaning they follow up-to-date industry standards. Eco Clean Carpet and Tile Care believes in straightforward pricing with no upselling.

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