I felt that overall this Groupon and service was a rip-off. The Groupon was for for chimney cleaning of up to 10 feet. Does ANYONE have a chimney that is less than 10 feet? That would mean it doesn't go higher than your roof on a one-story house. My house is two stories so I knew there would be an additional charge. I was told the additional was between $12 and $18 per foot. I asked why there was a spread and was told it was based on the condition. Then he said that mine would be $16 per foot. Apparently this was based on him looking at the exterior of the chimney while standing on the ground and my chimney is not in bad shape. The service detail said there would be a "full inspection". That was done by him looking up through the flue from inside the fireplace. He never went up to the top of the chimney. Their "cleaning" consisted of using a brush powered by a hand drill and collecting the dust with a shop vac. The process took about 20 minutes. Including the cost of the Groupon, my total cost was well over $200 - for a 20 minute cleaning. Again, I say that this company is ripping people off.

We assume our chimney is now clean . I didn’t like knowing about hidden fees like needing special chemicals to clean the chimney . After it was all complete , we ended up with soot in the air everywhere. We had only covered the couch . We didn’t realize we would have to clean anything with a surface seeing how we were use to having our chimney cleaned yearly and photos taken before and after

SCAM!!! I initially booked this service to be completed on 9-13, but they never showed up. I received a phone call from them at 9:30PM saying they wouldn't be there today. I was like no kidding, you were supposed to be here 7 hours ago and it is a chimney cleaning, I figured you weren't coming. Honestly the entire thing seemed super scammy from the beginning, there wasn't an official name of the company doing the work and when I googled the phone number they called me numerous times from it came up as a scam. When I told the lady on the phone who called me at 9:30 that I would like a refund she said I need to call Groupon. I went on here to get a refund and they marked it as used! Please refund this scam and remove them from Groupon so no one else experiences this same experience!

Great job!

Cleveland Cleaning Services misrepresents themselves, and Groupon needs to terminate their relationship with them. This company presents a strategic scheme of fraud, goes against the standards of Groupon, and is a misleading service company practicing within the State of Ohio. I am preparing to file a Local, State, and Federal Consumer complaint against this company and their practices.