There telephone etiquette is absolutely marvelous and very pleasingly humorous. Fast, friendly, expert quality service. Highly recommend to any and everyone. You guys were awesome and i will be returning in the future.
Two lights turn on instantly before they even took a tire off and I drive there myself with zero lights on . They went over the promised time and I asked before how long it would take . They didn’t even do the job I went there to get taken care of at all . Really disappointed. Too busy trying to make extra money honestly and not getting things done .
Excellent customer service and knowledgeable in Services! 10 out of 10!
They got the job done, it took a little longer than they quoted but they had to order my filter so it's understandable. I'm giving 3 stars because it's obvious they were trying to recover their profits from this coupon by RIDICULOUSLY upcharging me for "recommended" services. Granted the can is used and quite old & needs work, the quoted prices were at least a 500% increase from what I paid to have it done at another professional mechanic. For example; they wanted to charge me $492 for labor to change my front axles and $236 & $331 for the parts. I found both parts brand new at a popular auto parts store for $180, FOR BOTH and had them replaced for $140 otd. I paid $320 for something they wanted to charged me almost $1100 for. Also, while I knew I had some significant oil leaks which they informed me of, after the change I began having to replace my engine oil almost daily. I understand it could be due to the new clean oil and filter, it seems pretty suspicious that they were trying very hard to push the urgency of the oil work (when my other mechanic told me they were about to pop making the car immovable), and the oil leaks immediately get exponentially worse, not to mention these services added up to over $2000, which fyi im getting done somewhere else for $260, for BRAND NEW parts AND labor. Their customer service was mediocre as the only person who interacted with me was the salesmen, the mechanics seemed annoyed by my presence as a female, another reason I'm sure for the ludicrous price increase. All in all I will not ever be returning to or recommending integrity tire no matter the discount and I would caution others to tread with caution on accepting their quoted prices, especially of you are a woman.
I went in for an oil change which included a tire rotation. The tires were never rotated. Makes me wonder if they even used a new filter with the oil or if my old one is still in there. Very disappointing. I was going to go back in to get my rear brake pads and rotors done but I guess I'll be finding a different company to get any more services completed.