Amber was super lovely; she did a great job explaining the procedure :)
I had a great experience with my first laser treatment! Rahim explained each step, was patient with me even though I kept moving, and followed up about after care. He was skilled, friendly, and knowledgeable which quickly eased my nerves and made the experience comfortable. The most time spent was waiting for the numbing cream to set in, the actual procedure is very quick. The office on west 23rd street is beautiful, located a block from the F/M train station. It’s clean, upscale, spacious, and has a IQ air filter for clean breathing. I would definitely recommend this service. I would also recommend they give their wonderful laser technician a raise. From the beginning to the end, he truly made something that I thought would be scary, become pleasant.
Amber was a absolute delight and has wonderful customer service skills. I’m happy with my treatment and plan to return for more. Thankyou!
Loved the fraxel treatment!! Rahim is so informative and amazing with the treatments he does. Loved the entire experience!
Highly recommend Amber and Cryo Energy. I had Fraxel 1550 treatment on my face and neck, and she was great at explaining what to expect in terms of the procedure itself and aftercare. It's been a few days since my treatment, and I can already see improvements in my skin texture where the dead skin has sloughed off.
Amber was great. The treatment worked really well.
KristinTOP REVIEWERHELPFUL REVIEWER
I went to Cryo Energy at the Upper East location for Fraxel and had an excellent overall experience. I have had IPL but had not ever had Fraxel, which is a more intense laser than the IPL, so I was a bit nervous.
I had a tiny bit of trouble finding the buzzer, the location is in a dental office in the basement so I called the technician, Rahim, and he helped me immediately.
Rahim was very personable and calming and immediately took time to to talk to me once he directed me to the to the room (there were two, one for prep, one for the procedure with the machine). He definitely helped to calm my nerves. The first step was that he applied the cooling/numbing creme, which needed to stay for 20 minutes before the procedure.
My only note here: remember to get the wifi password at the beginning in case you need it:)
When Rahim returned after finishing with his other client, I was directed to the room with the technical equipment. I received cover for my eyes and then he started with the Lazer. It feels like little hot shocks is the best way I can describe it. He did 8 passes on the cheeks and then did the rest of my face - forhead, chin, upper lip, then under eye and nose. Rahim told me that he normally does a swipe then waits a minute and cools in between, but that he was going a little more rapidly for me (which I appreciated because I just wanted it done!). Also, he used the medium setting because it was my first time - which I also appreciated because I would rather see how my skin reacts and go back than over do it with a strong lazer. Next time I will try the stronger lazer with the breaks in between - gonna need 'em because it is INTENSE.
Afterwards, my skin felt hot and looked red like a sunburn, but was tolerable. I am writing this the next day and the tingling has subsided, but I am definitely still red like a sunburn, although, not so much on my forehead. I am looking forward to the results.
Do know that there is downtime after this procedure and you shouldn't be in the sun for at least 5-7 days.
The pricing he gave me for the next time was also very reasonable for what it is and I will definitely be back! I had a great overall experience and highly recommend!
I Had my very first fraxel today and it went way better than I expected!! The office was very professional and super clean. Rasheem explained everything and took his time
After the laser , he put a soothing cooling gel and explained healing process and just as he explained it feels like a sunburn. I can’t wait to see the final results . I am definitely going to go back !