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2 ratings1 reviews
Rating of 1 out of 5 stars
March 4, 2022
The massager was pretty good but the front desk receptionist was unprofessional and very rude! She was a blonde girl, worked on Saturday morning. I'll never recommend you to deal with her. More stress after visiting this place.
1. Arrived 5 mins early to fill out the initial form. She didn't say a word to me, instead, shut the entrance door on me after poking her head out to the lobby. I found the log-in paper and other forms in the lobby by myself and filled them out. Later, she opened the door with my massager and then said to my massager, "Did you say hi to her? you need to welcome your customer!" Well....how about you?
2. After the massage session, I told her that I have another Groupon from my friend who gave me as a gift for this place so I'd like to make the next appointment. She started to have this rude tone again and said, "We accept only ONE Groupon per customer. You can't ask your friends to buy you more Groupon!" Excuse me? I never asked my friends to buy me more Groupons. That was very rude. She kept going on and said she would "allow" me the one-time exception. She treated me like I am trying to use my friends to get benefits. How dear you... Also, Groupon website said, I can purchase this Groupon up to 3 so her statement is not correct.
3. When I tried to leave, she said with an attitude again, "By the way, you must leave tips to our massager before you go!" I told her I already tipped her in the room so you don't have to require me again.
I got so stressed out after having a conversation with her. This place must offer professional and caring service to customers with a pleasant experience from the beginning to the end. I'm not sure if she is the owner or just staff but she was disrespectful and unpleasant to the customer and the place needs to traine their staff better.
I went to my appointment today but no one was there. They marked my Groupon redeemed. It was supposed to be a birthday present for my husband. I called several times and no call back. This is not how you do business. I do not recommend buying a Groupon to this place. I hope I get my refund back.
Biggest waste of money, especially the add ons.
I was supposed to have a 60 minute deep tissue service but it was anything but. It felt more like someone just rubbing my skin than an actual massage. I paid an additional $50 for a back and foot exfoliation but she ended up including it as part of the 60 minutes rather than adding on. Also despite being 60 minutes it was maybe 50 minutes in total.
Promotional value expires 120 days after purchase. Amount paid never expires. Appointment required. Merchant's standard cancellation policy applies (any fees not to exceed voucher price). Limit 4 per person. Valid only for option purchased. May be repurchased every 365 days.Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.Learn about Strike-Through Pricing and Savings
About The Beach House Spa
Kari Michaud believes that in a perfect world nobody would be stressed and nobody would be in pain. And to help take the world one step closer to that reality, she founded The Beach House Spa. Here, the graduate of the Baltimore School of Massage uses modalities that range from Swedish to aromatherapy massage as she targets acute pain and chronic conditions such as fibromyalgia. She also administers customized facials, designed for any skin type to provide optimal results, rejuvenating and restoring skin.