The vacuum arrived in a very sturdy box, all attachments and the unit itself looked almost new, no complaints from me. Comes with very good instructions. It went together easily. I tested it in my carpeted bedroom and was totally impressed by what came out of what I thought was a thoroughly clean carpet. Maybe "disgusted" is a better word...this thing really, really gets the dirt out. My other vac is going to become the car vac. I think this is an excellent product at a great price!