| 3 out of 10
We booked our stay on Priceline hoping, but not expecting a good deal. First, we paid full price for our room. This act plagued us during our stay as we were consistently told that certain considerations for us could not be met. The check-in process, although busy, was quick, painless and very friendly. All except one interaction with staff was super accommodating and polite. The rooms were clean but for the omnipresent stench of old cigarette smoke and dank underground tomb. My wife, who hasn't suffered asthma since childhood, relived the forgotten pain of tight chested panic due to the poor air quality. Upon mentioning the overpowering reek, the "negotiator" in guest services tersely combated my increasingly frustrated wife's complaints, because of our lowly origins on Priceline (FULL PRICE)! Our only recompense was the offer of sending security to ostensibly pummel the ghosts of the past for smoking with such macabre relish, and secondly the offer of "some spray" to mask the reek. NOT good for lung issues, as you might ascertain. FINALLY, after a protracted battle, she was transferred to another person who, perhaps unaware of our Plebeian Priceline origin, offered another less fetid room. Our displeasure was assuaged as we licked our wounds in a fresher, albeit still stinky, room when we enjoyed the superlative comfort of the bed and linens and began to explore the hallowed halls of such a richly art deco-rated, gilded hotel. We mingled with awe filled tourists and at least one recognizable celebrity whilst enjoying an expertly mixed cocktail from the bar and touring the lavishly opulent community rooms and halls. Get your nostalgic old-New York fix at this museum caliber spectacle of gilded age wonderment. Don't come expecting an updated, all-around comfortable stay replete with the amenities of modern accommodation. The location is very convenient and we greatly enjoyed a raucous visit to glamorous New York City, despite the tiresome stench in the hotel.
pros: The opulent decor and rich history presented a museum-like feel. The Peacock lounge was lots of fun and my expensive top-shelf drink met every expectation. The bed was superlative in its comfort and the staff exceedingly welcoming and friendly.
cons: Unfortunately the ravages of time have not dealt this old building a kind passing. The entire structure, for I spent time on floors high and low, is permeated with a pungent dank odor mixed with a century of rank, stale cigarette smoke stench throughout.
| 7 out of 10
I have stayed at this hotel many times for business, but this was my first stay with my husband for a vacation trip. The way the clerk acted when we checked in, as if we were not good enough to stay there since we booked in Priceline was extremely awkward and off-putting. A shame, since I have enjoyed previous stays at this beautiful hotel. If the hotel staff is going to treat you differently if you book through Priceline, then maybe they shouldn't offer booking through the website.
pros: I love the old Hollywood glamour if this hotel! Usually service is excellent and the location is great!
cons: The desk clerk, as my husband and I were checking in, made it a point of loudly announcing in front of the crowded lobby that we had prepaid for the room on Priceline and acted put off by the fact, as if this made us lesser guests.
| 9 out of 10
My wife and I travel often and tend to prefer four and five star hotels. Priceline rates the Waldorf-Astoria at 4.5 stars. I'd say it's a solid 4 star hotel, with wide, bright hallways and terrific public venues. Our room was on the modest side, but the reception staff accommodated our request for two double beds. The hotel's exterior has recently been cleaned, for a fresh look. The restaurants and lounges are expensive, even by NYC standards, but the ambience is also outstanding. One disappointment: no complementary in room coffee service. We had to find a Starbucks on Lexington and a McDonalds on 3rd avenue.
pros: Historic hotel in great Midtown location. The staff was very welcoming and accommodating.
cons: We've stayed at the Waldorf several times in the past, and I would say that our room was on the modest end of the spectrum.