| 10 out of 10
pros: The hotel overlooked the Michigan Lake. It was so beautiful. I loved looking out the window.
cons: I loved the hotel.Everything was alright.
| 7 out of 10
I was not impressed overall, and had this been my first experience at a W Hotel, I would not necessarily be in a hurry to go back. Between the hard mattress, the thin walls, the small rooms (and very small bathtub), the children running up and down my hallway, the busy lobby, the $15 charge for internet and the cold manner of the hotel employee who seemed formal to a fault, I wasn't feeling the W Lakeshore. The view is fine, if you get a lake-facing room (I didn't, but that didn't matter to me). I was in town to run a half marathon and needed to rise at 4 am, and when I brought up the noise I could hear from my neighbors (who were not being unreasonably loud at all) and my concern that if they came back to their room after I went to bed (an early 8 or 9 pm) I would have a miserable night/morning, indeed. The solution I was offered was that they could have security talk to the girls, which I thought seemed unfair to them, since the thin walls were not their fault, and they had been talking at a fairly normal conversational level in the middle of the day. I was told if they woke me up and were loud at night, then MAYBE I could be moved, IF they had room, which they probably wouldn't. In the end, they did wake me up when they got home, but I tried to roll with it. Arguing to be moved in the middle of the night would ultimately have been more stressful and 'sleep interrupting' than just popping in my earphones and hoping for the best. I had chosen to stay at W because I normally like it. I opted to pay more there than at a race-hosted hotel, and I got a frosty "we can't help you" for my trouble. I guess if I had been one of the professional athletes also staying at the hotel that night (Stanley Cup Playoffs) I might have gotten better service. Then again, they lost that night. Maybe they had noise from their neighbors interrupt their naps, too.
pros: They put out chocolate chip cookies in the evening, but you'd better snap them up quickly cause they go fast. I also appreciated the complimentary coffee when I had to be up at at 'em at 5 am.
cons: The walls seem to be surprisingly thin for a hotel of this star level. When I checked in, I was able to clearly hear the conversation (at a normal voice level) of the girls in the room next to mine.
| 10 out of 10
pros: The location and the view of the lake!
cons: The food in the restaurant was overpriced even for Chicago and it wasn't very good. The salmon was not cooked.